Salon Policies

Your appointments are very important to Starlight Salon LLC, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at lease 48 hours notice of cancellations.

Prices include the first application (bowl) of product (lightener, color, perm solution, etc.). If more product is required to complete the services it will be discussed during the consultation and it will increase the final cost for the scheduled service.

Treatments required to protect the integrity of hair that it's considered to be at risk are not included in price quoted during online reservation and will be added to the total price for service.

No refunds are issued for services or any retail product purchased. The guest will be asked if they are satisfied with the service at the moment of completion. The guest will have a 7 day window of opportunity to get any redo or correction if later indicate a deficiency in the service provided was encountered.

Due to health and safety reasons, retail products (shampoo, conditioners, brushes, extensions, others), can't be refunded. If a product fails to work or is deficient in any way, please contact Starlight Salon LLC (706.335.3417 / style@starlighthairsalon.com) and we will find a solution on a case-by-case basis.

When a client doesn't show to their appointment, we miss the opportunity to fill that time slot with clients on the waiting list and then they miss the opportunity to receive the service or for us to generate revenue.

Considering your appointment is reserving a provider to service you at a set time, a "cancelation fee" will apply. A credit card will be requested at the moment of booking your online or phone-in appointment.

- Les than 48 hour notice will result in a charge equal to 50% of the reserved service amount.

-"NO SHOWS" will be charged 100% of the reserved service amount.

The cancellation policy allow us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Starlight Salon LLC policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for reviewing our policies and giving us your support.

Arriving 15 minutes or more after your scheduled appointment will be considered a "no show" and the "no show" policy could apply at the discretion of the Starlight Salon LLC management.